MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

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2015 Export Truck Queuing Time, Intl’（60mins） Import VCT Completion Time, Intl’（60mins） Domestic Inbound Shipment Break-down（3hrs） Break -down for General Cargo, Intl’(5/7hrs) Break-down for PER Cargo, Intl’(3hrs) Break-down for Express Cargo, Intl’(90mins) Check-in Time for BUP, Intl’(60mins) Break-Down Time for PIL Cargo, Intl.(3hrs) Export Cargo Mishandling Ratio, Intl Shipment(<20%)
JUL T1 96.57% 99.98% - 100% 100% 100% 100% - 0.28%
T2 94.81% 100% 100% 100% 100% 100% 99.16% - 0.02%
T3 99.9% 99.99% - 100% 99.88% 99.3% 100% - 0.01%
AUG T1 98.38% 99.98% - 100% 100% 99.75% 100% - 0.14%
T2 98.2% 100% 100% 99.92% 100% 99.11% 99.12% - 0%
T3 99.62% 99.99% - 100% 100% 99.63% 99.87% - 0.02%
SEP T1 94.16% 99.99% - 100% 100% 99.85% 99.87% - 0.22%
T2 95.78% 99.96% 100% 99.97% 100% 100% 100% - 0%
T3 99.63% 99.98% - 100% 99.84% 99.88% 99.87% - 0.03%
OCT T1 95.6% 99.99% - 100% 100% 99.87% 99.89% - 0.17%
T2 96.8% 100% 99.96% 99.96% 100% 99.71% 100% - 0%
T3 99.87% 100% - 100% 99.88% 99.16% 99.94% - 0.18%
NOV T1 95.59% 99.98% - 100% 100% 100% 99.89% - 0.21%
T2 96.77% 99.97% 99.98% 100% 100% 100% 100% - 0%
T3 99.68% 99.99% - 100% 100% 99.61% 99.58% - 0.04%
DEC T1 95.65% 99.98% - 100% 99.89% 99.93% 99.93% - 0.18%
T2 97.13% 99.99% 99.99% 99.82% 100% 99.79% 99.86% - 0%
T3 99.73% 99.99% - 99.99% 99.9% 99.36% 99.81% - 0.02%

Definition:

  • 1. Export Truck Queuing Time, Intl’(60mins)

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Import VCT Completion Time, Intl’(60mins)

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound Shipment Break-down(3hrs)

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break -down for General Cargo, Intl’(5/7hrs)

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break-down for PER Cargo, Intl’(3hrs)

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break-down for Express Cargo, Intl’(90mins)

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check-in Time for BUP, Intl’(60mins)

    Time between BUP acceptance at airside(last unit) and check-in completed

  • 8. Export Cargo Mishandling Ratio, Intl Shipment(<2%)

    Percentage of mishandled export shipments